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Organization of work on duty, maids, cleaners. Functional Responsibilities on Floor Instructions Duty on Floor

Divorce
20.01.2021

1. Share on duty on floors:

1.1. The government is responsible for the purity of the floor during the day. He is obliged to appear in the head of the teacher. If it is impossible to dudge on schedule the duty officer is obliged to independently find a replacement And in advance inform about this responsible duty or tutor.

1.2. In hostels №1 and 2, the duty officer is obliged during his duty to clean the floor 3 times: before bedtime - until 23 hours , in the morning - up to 9 o'clock And before delivery of duty - until 17 o'clock (for 1 and 2 hostels). Acceptance of duty going at 17 00. -The appointed duty officers come to the teacher's room for instructing, the previous ons are preparing floods to duty.

In the hostel number 3, duty is carried out on blocks. Senior by block is a schedule of duty. During his duty, the duty officer is obliged to clean the floor: before bedtime - until 23 hours , in the morning - up to 9 hours. At 23.00 night duty checks the performance and records the comment to the log. The instruction of the duty officers is held at 20.00 as an educator.

2. Floor cleaning includes :

Cleaning electric stoves, sink, kitchen table, tile (kitchen);

Garbage removal, cleaning of householders (premises where garbagers are standing), kitchens, washbasins;

Sweeping the corridor, kitchens, washbasins, cabinets and stairs leading down.

3. Each large-scale schedule is obliged to be on watchduring his duty during one study pair from 9.00 to 17.00 and for 1 hour - From 17.00 to 22.00. During duty on watch He must:

Help the watchor to observe the throughput mode;

Invite living to the phone and visitors (with a counter document);

Do not pass into the hostel of visitors in a drunken form;

Do not leave the watch in the temporary absence of a waktera;

Perform instructions head. hostel and educator.

The duty on the watch during the school pair until 17.00 is obliged to check all the floors and, if necessary, remove any plot if the corresponding duty is in class.

4.When interpreted on dutyfloor-duty obliged:

- Checksanitarian state of public places (purity,

glazing) and demand at the duty at duty to carry out additional cleaning if necessary;

During duty to be on its floor, only with

permissions of the teacher, head. hostel, responsible duty;

All incidents and faults on the floor will immediately report to the responsible duty officers, teachers, head. hostel, night duty officer and to record in the journal;

Each hour of extracurricular time check the cleanliness of the floor and, if necessary, conduct an intermediate cleaning.

Online duty officer affects personal responsibility:

For the sanitary state of the floor, as well as for the safety of property on the floor and its technical condition.

TO 17.00 Missing duty must carefully remove the floor and take the garbage, and reappearing - take floor .

With unsatisfactory cleaning, the duty, the coming floor, eliminates the flaws, after which it is painted in the journal about the delivery of duty, and a reappearing - about receiving duty.

Responsible duty officers when joining duty:

1. Ensure the turnout of all duty officers on the instruction in the head of the teacher.

2. If it is necessary to find a replacement for a sick or absent for other reasons.

3. On the day of the intercession on duty at 17.00, get the journal of reception and duty.

4. Bypassing all the floors with duty, paying attention to the integrity of glasses in the windows, coverage of public places, electric stoves (open disadvantages to write down in the journal).

5. Fill out a "log of responsible duty."

The log indicates:

Family names on floors and responsible duty;

Rooms in which duty houses live;

Time of duty on the watch;

Remarks of the responsible duty, Wakhter, head. hostel, educator;

The technical condition of the floor.

6. Control the work of duty on the floors (required to check at 23 00, 9 00 and 17 00).

7. On the watch from 16 to 17 hours;

8. Do not allow in a hostel of disorders to use electrical equipment and water supply (about emergency atmosphere to inform the head. Dormitory, night duty or watcher).

9. At the end of the duty, check the sanitary condition of the floors, kitchens, staircases, cabins, washbasins, stairs, make the appropriate records in the magazine and rent duty to the newly popping responsible duty officer in the career office.

Responsible duty carries personal responsibility:

Work of his team of duty officers;

For the safety of property in the hostel and sanitation in

hostel during their duty;

Responsible duty and duty on floors Assigned from among

living students for a day with exemption from classes.

1. Home hostel obey caregivers, head. Hostel Watter, day and night duty, headlights and chairman CO.

2. Responsive duty obeys duty on floors. Everything

orders of the responsible duty officer are mandatory to fulfill all residents, as well as visitors.

Instructing holds an educator.

Recovery For non-fulfillment of duty duty:

From 1 to 3 additional duty;

Rebuke;

Depriving place of residence.

Treaty No. ______________

Hiring residential premises and about liability in the VGS dormitory

"___" ___________ 200___ year. Minsk

UO "Higher State College Communication", hereinafter referred to as the "Moderator" in the face of Rector Barcana M.A., existing on the basis of the provision on the VGS dormitory and decisions of the Commission on the Institution and the distribution of seats in hostels, and students and students of the WGCS,

1. _________________________________________________________ c. ________

(F.O.O. Fully)

2. _________________________________________________________ c. ________

3. _________________________________________________________ c. ________

4. _________________________________________________________ c. ________

5. _________________________________________________________ c. ________

6. _________________________________________________________ c. ________

resiting in the room № _______ dormitories No. ______, referred to as the "employer", concluded this agreement on the following:

Duties of the parties.

1.1 Moderator Represents the employer to use the living area in the hostel number _______ at the address: _________________________________________________________________________________________________________________________________________________________________

1.2 The hostel is under the jurisdiction of the UN Supreme State College of Communications.

1.3 Residential premises (area) is suitable for accommodation and is provided for a period of 200 ___ / 200___ academic year (from September 1, 200 ___ to June 30, 200 ___)

Duties of the parties.

2.1 Moderator undertakes:

2.1.1 Ensure a conclusion with the tenant of the Agreement of the established form to receive residential areas in the hostel, providing the latest utilities (hot and cold water supply, sewage, electric and thermal energy, export of household waste and other services).

2.1.2. To determine the amount of payment for accommodation in the hostel, based on the planned costs at the cost of the content of one bed-space, according to the attached calculation that is an integral part of the contract.

2.1.3 Overhaul of the hostel to take at their own expense.

2.1.4 Make the current repair of common areas in hostels.

2.1.5 Provide residential rooms with necessary furniture and inventory in proper technical condition.

2.1.6 To bear responsibility for the technical condition of the room, the head of the hostel during the holidays.

2.2 The employer undertakes:

2.2.1 Comply with the rules of the internal charter of the hostel, sanitary and fire safety, with which the employer is familiar with.

Remarks of the employer for the technical condition of the received room (Table 1).

Table 1.

2.2.3 It is fully responsible for the furniture, inventory, electrical equipment and other equipment.

Established inventory, its quantity, technical condition (Table 2)

Table 2.

Name number Technical condition
1. Bed metallic
2. Bed wooden
3. Dining table
4. Auditing table
5. Chal.
6. bedside
7. Urn.
8. Taz
9. Bucket
10. Eaves
11. Mirror
12.
13.
14.
15.
16.

2.2.4 For rent the room with a hostel at the end of the stay, personal stuff is passing into the storage chamber.

2.2.5 Indicates the current repairs of the residential room (according to the results of the delivery room and the compilation of the corresponding act of the technical condition of the residential premises).

2.2.6 reimburses the material damage for damage to the property through the BGCC accounting on the basis of the Act compiled.

2.2.7 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________

2.2.8 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________

Payments and calculations.

3.1 Moderator Calculates the cost of bed-space for the winter and summer period.

3.2 The employer makes payment for accommodation in the hostel for the current month no later than the 10th day of this month.

3.3 When changing the tariffs for utilities, operating costs, taxes and other payments established by the state administration authorities. The signator has the right to unilaterally make appropriate changes in the cost of the cost of one bed-space.

Responsibility of the parties and the procedure for resolving disputes.

4.1 In case of non-payment of the amount for the use of hostels and for utilities within the prescribed period, the employer is charged with a penalty in the amount of 0.5% of the overdue amount for each day of delay.

4.2 Payment of penalty does not exempt the parties from the fulfillment of obligations provided by the contract or elimination of violations.

4.3 All controversial issues arising during the implementation of the contract are permitted by agreement of the parties, and in the event of not reaching the agreement, in court at the location of a person.

Special conditions.

5.1 The employer is prohibited:

5.1.1 live in a hostel without registration.

5.1.2 Help on its living space of other persons, including relatives without registration.

5.1.3 Perform unauthorized re-equipment and redevelopment of premises.

5.1.4 Self remove from one room to another.

5.1.5 Use electric stoves, various kinds of heaters in residential premises.

5.1.6 Violate public order in the hostel, violate silence from 23.00 to 7.00 hours.

5.1.7 Suppose their living space and provide it to other persons, as well as to use residential premises for other mercenary purposes.

The procedure for changing and terminating the contract.

6.1 Any changes and additions to this Agreement must be set forth in writing and signed by both parties.

6.2 Termination of the employment contract is possible by agreement of the parties, as well as at the request of one of the parties in case of violation of the other Party of significant terms of the contract, including:

· Non-payment for a hostel for more than two months;

· A repeated gross violation of public order in a hostel (drunken, fights, etc.);

· Detergent of residential premises or theft of hostel property;

· Rough violation of the rules of the bandwidth;

· Antisanitary condition of the residential premises (rooms);

· And other grounds stipulated by law.

6.3 When leaving the employer for permanent residence in another settlement or other residential premises in the same settlement, the employment contract is considered terminated from the date of departure.

6.4 For all other issues not regulated by this Agreement, the parties are guided by the Regulations on the dormitories approved by Resolution by the Council of Ministers of the Republic of Belarus of September 15, 1999 No. 1437 and other applicable legislation.

Contract time.

7.1 The validity period of this Agreement is established with "___" _________ 200 ___. By "___" ________ 200 ___.

Legal addresses.

With the rules of use of residential premises in the hostel and the local area of \u200b\u200bthe Republic of Belarus, the employer is familiar:


Moderator:

UO "Higher State College Communication"

220114, Minsk, Staroborisovsky Tract, 8/2

tel. 263 92 66 - head. Hostel number 3;

tel. 292 32 95 - head. Hostel number 2;

tel. 292 45 54 - head. Hostel number 1;

Rector of VGS.

MA Barkun

Employer:

signature Full name

________________/__________________/

________________/__________________/

________________/__________________/

________________/__________________/

________________/______________

Agreed:

Chairman of the trade union committee: ________________ / _____________ /

Head hostel ____________ / _____________


Treaty

on cooperation between the rector

UO "Higher State College Communication" and Youth

operational detachment of the warriors (IODE)

hostel № ___ College

In order to enhance the student self-government, the acquisition of self-work skills, ensuring the safety of material values, equipment, compliance with the rules of the internal regime and the skipping regime in the dormitory No. of the MODE and the rectorate is obliged to jointly carry out the relevant work.

1. The MODE of the hostel number__ undertakes:

· Control the execution of students and students of the rules of residence in the hostel and throughput by the forces of 2 members of the IEC, carrying out duty (according to the schedule from 22.00 to 24.00) on the watch;

· With the appearance of persons who violate the rules of residence in a hostel or persons in a drunken state, members of the IEC should take measures to immediately attach the order;

· In the event of a conflict situation between members of the Iod and violators, to immediately inform the police, to inform the employees of the educational work or the Program on the BP WGCS on working or home telephones and take measures to eliminate the conflict;

· Control the execution by duty on the floors of their duties (according to the approved position);

· From 24.00 to 2.00 to ensure the maintenance of the proper order on the floors (a member of the IEC) is fixed for each floor);

· About all coming in hostels inform police officers, recoker members, and on weekends, by recording in the relevant journal on the Watch and Oral report on home telecommunications, employees of the Federal District or Property Report on BP VGS;

· In the period in the dormitory of weekends and festive events (discos, thematic evenings, watching video films),

to assist the educator, the advice of the hostel, police officers for the protection of public order and compliance with the rules of residence in the hostel.

2. The Communication College of Communication undertakes:

· Provide to members of the Iodine once a week, free visits to theoretical classes to solve organizational issues;

· Allow funds to establish the premiums to scholarships to the most active members of the IEC at least twice in the educational semester in accordance with the terms of the promotion (§ 4);

· Resolve students to members of the Iodium after night duty free visit to the first pair of lecture learning activities (theoretical) of the next day (according to the schedule of duty);

· Under room resettlement at the beginning of the school year, consider the wishes of members of the IEC;

· Control the work of the members of the order in the hostel.

Control conditions

· Control over the implementation of the contract is assigned to the head. hostel, educators, police department, all members of the rectobist;

· The results of control checks are recorded in the appropriate magazine, which is stored at the Wahter.

· All claims and suggestions of members of the IODE to the college rectorate are also recorded in the appropriate magazine and are provided to the Department of OIA.

In case of non-fulfillment of the terms of the contract, a meeting of representatives of the parties to one of the parties is convened in a week later, on which all mutual claims and the feasibility of continuing the contract will be considered.

In addition, the management of Moscow reserves the right to apply to members of the IEC, not to duty without good reasons or unscrupuling their duties, the following measures of administrative impact:

· Note;

· Reprimand;

· Resettlement in a 4-seater room;

· Deduction from the discharges of the IEC.

Promotion conditions:

The decision to establish the premiums to scholarships to the best members of the IPIC is accepted two or three times in the semester at the general meeting of the MODE in the presence of representatives of the rectorate, the council of the hostel;

A service note about the promotion of members of the IEC is represented by the commander of the detachment into an educational department after agreement with the dean. Promotion is carried out subject to the implementation of the curriculum. The order is prepared by the educational department of the WGCS;

This Agreement comes into force from the date of its approval by the Rector of WGCC and is revised in working order (with the consent of both parties).

Rector of VGS _____________ FI.

Rectorate members:

Vice Rector for BP ________________ F.O.O.

Head WEV _________________ Ф.О.O.

Dean FES _____________________ F.O.O.

Dean FEP _____________________ F.O.O.

Hostel employees:

Head hostel ________________ F.O.O.

Educators ____________________ F.O.O.

Chairman from ________________ F.O.O.

Members of the IODE: (on the list of Full name and painting)

The number of vacancies in Moscow in the specialty duty officer for 2 months

The vacancy on the floor on the floor belongs to the Moscow region region in the selection section of the job search. The minimum of earnings on the current request was recorded in an indicator of 28,000 rubles. Find a place of work in the Moscow region, to specialize "duty on the flood" is very simple. If you take into account the number of vacancies from each company, then in the first triple there will be:

Schedule of the distribution of vacancies "Starting on the floor" by salary
  • "Food City";
  • "CNPO Cascade";
Median wage duty officer in Moscow for 2 months

Statistics on vacancies on-floor on-floor, includes information data obtained from such cities in the region of the Moscow region as:

  • Vinogradovo.
  • Resurrection
  • Beloozersky
  • Ashitkovo.
  • Baranovskoye

Top popular forms of employment - "Watch", "full". According to the current request, the median wage is 28,000 rubles. The average level of income of representatives of the specialty - 28400. The list of popular professions in the Moscow region includes:

  • "Guard / Controller (Moscow)";
  • "An electrician";
  • "Floor-duty";
  • "Controller (assistant controller) of the service and control service";
  • "Floor-duty (APS Manager)".

In Russia, at the moment, the work on the specialties on duty on the flood. In many companies, the salary is 28,000 rubles. Work for such a person, as a duty officer, can be found even in such a place as Moscow. Employers also offer other specializations of this category. These include:. If you look beyond the framework of the region, you can detect more than 35 vacancies. The general search rating of the requested page with the specified vacancy is 0 places in the list of jobs in the Moscow region. 17 - Such a number of vacancies for all specializations in the category are offered by various organizations. All major cities of the area are offered in the aggregate of 0 vacancies. The largest jobs on vacancies "duty on floor" were organized by companies such as

  • "Food City";
  • "CNPO Cascade";
  • "House of the Foreign Teacher";

The largest region in the number of vacancies - Moscow. The labor market is distinguished by three forms of employment: watch. The maximum level of wages on the specified vacancies for the month is recorded at a mark of 32,000 rubles. The vacancy on the floor on flood is so popular that in a month the number of requests on the site reaches 0 positions. The category to which this specialization includes. Another modern name of this specialization is duty officer. In the Region, Moscow potential employers today offer 17 vacancies for this specialization.

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Order by

№ 23 dated 01.01.2001

Job description

On duty officer

I. General provisions

1. The hotel duty officer belongs to the category of specialists.

2. The post on the post on the floor of the hotel is assigned a person having a higher (preferably special vocational education) and / or additional training (higher; secondary) at the appropriate direction, work experience in the hotel service system for at least 3 years and discharge, not lower than the fourth.

Preferably:

· Selection and preparation of inventory and equipment;

· Getting and use of operational information on hotel's fill and check out / departure guests.

2.2. Caring for guests:

    possession of the culture of interpersonal communication; Possession of guest service procedures (greeting, quality preparation quality control, attentiveness); ownership of politeness standards (typical dialogue, replica exchange); Warning and execution of wishes and requests for guests (accounting and meeting wishes and assignments of guests, information on the possibilities and services provided by the hotel and its partners, preventing damage (material) and making moral harm when using the equipment and services of the hotel); speed and service style; Compliance with etiquette.

2.3. Acceptance number:

    technology use of detergents, inventory and equipment; Inventory inventory techniques; receptions for preparing information materials for guests (renewable and updated materials - information sheets, stationery and postal supplies, souvenirs); Procedure and sequence of work; Rules and safety standards (including personal safety, assortment and characteristics of detergents, equipment and inventory designed for cleaning, and equipment equipment); technology for checking availability and activation of the lost property of the guests; procedures for checking the working condition and regulation of household appliances, equipment number; The procedure for the removal of garbage and trays (cleaning of dishes and delivery to her cooking service); standards for refueling beds, storage of clean and used linen; procedures and sequence of daily cleaning; Number service notification procedures; hotel layout (location of rooms, equipment and furniture in the rooms);

2.4. Bathroom cleaning:

· Methods and cleaning technology;

· Procedures and sequence of cleaning of rooms and equipment;

· Methods for ensuring the quality of cleaning;

· Assortment and characteristics of detergents and cleaning products;

· Assortment and characteristics of renewable materials for guests (shampoo, gels, toilet paper, napkins, hats, slippers, toothpaste, toothbrush, comb, horn for shoes, brush-sponges for shoes, etc.);

· Procedures for checking availability and activation of the lost property of the guests;

· Reassembling procedures / materials for guests.

2.5. Cleaning the populated numbers:

    technology and sequence of work; Determination of differences in cleaning methods of the released number and cleaning of the populated number; Conducting procedures for guests, cleaning beds, daily cleaning rooms; actions in a situation where the guest returns to the room during the cleaning process; Features of cleaning equipment; The range and characteristics of renewable materials for guests.

2.6. Cleaning free numbers:

· Procedure and sequence of work;

· Techniques for the equipment of the room;

· Assortment and characteristics of renewable materials for guests.

2.7. Preparation of the number to sleep:

· Procedures and principles of the package of the maid truck;

· Procedures and sequence of work;

· Procedures and procedures for warning about the preparation of the number to sleep;

· Preparations of bobbing bed to sleep;

· Methods for regulating equipment and device devices;

· The range and characteristics of renewable materials and souvenirs for the guest in preparing the number to sleep.

2.8. Number replacement service:

    Procedure and procedure for replacing numbers; The procedure for notifying a guest to replacing the number; The procedure and procedure for notifying the hotel administration (placement services) on the replacement of the number; The procedure for issuing reporting on the replacement of the number; procedures for organizing the movement of personal belongings of the guest; procedures for inspection of the left number and activation (if necessary); Forms of interaction with hotel accommodation service.

2.9. Washing and cleaning of clothes (things) Guest:

· Procedures for organizing work with materials for guests;

· Procedures for the design of things for washing and cleaning (dry dry cleaning);

· Procedures for accepting things in washing and cleaning;

· Assortment and characteristics of shoe cleaning materials;

· Procedures for the provision of other cleaning and washing services (ironing, restoration of form, etc.), as well as a fine repair (buttons, lightning, duct, etc.) of clothes and guest things.

2.10. Cleaning of public premises and administrative premises

    technology, procedures and sequence of work; technique of applying cleaning equipment and detergents; Procedure and technology for the care of plants and colors; methods of ensuring the quality of cleaning of public premises; Methods of everyday and non-standard cleaning; Compliance with the safety and prevention of potential problems (wet floors, electrical equipment and appliances cords left unattended equipment and tools); Characteristics and assortment of renewable materials.

2.11. Completion of cleaning:

    Discharge procedures, cleaning and storage of the maid truck; Receptions of neat blank layouts on shelves (for storage); Inventory storage procedures; procedures for maintenance and storage of devices and equipment used for cleaning; procedure for cleaning office premises; The range and characteristics of renewable materials.

2.12. Use of operational communication tools, local hotel chain, audio and video surveillance:

    techniques for using the phone to implement the most fast and guaranteed contact with other departments and services of the hotel; techniques, procedures and methods of working with a local network of the hotel; Methods of working with accessories of audio and video surveillance (in order to ensure guests security, personnel and hotels in general); Principles of effective interaction with the relevant hotel services (for example, when dealing with the means) to eliminate damage.

2.13. Disinsection:

    Methods, skills and experience in applying measures to combat various pests (insects, rodents); Characteristics and assortment of means used to combat pests; Characteristics of equipment used to combat pests.

2.14. Spots removal:

    receptions and technique of using stains; selection of the appropriate type of purifier; methods and methods of detection of spots; reporting procedure; Technique of removal of stains (from walls, carpets, furniture, etc.)

2.15. Non-standard cleaning procedures:

    procedures for determining special equipment and materials required for the production of non-standard cleaning; procedures and sequence of non-standard cleaning; assortment and characteristics of cleaning and detergents; Characteristics of the main types of surfaces and finishing materials.

2.16. Provision of first (prefigured) assistance and action in the extreme situation:

    location, content and procedure for using the contents of the first aid kit; Procedures and methods of alerts of special services (Ministry of Emergency Situations, Ambulance, Police) and Hotel Services about the emergence and nature of an emergency; receptions of first aid for fire and actions on the evacuation of guests from the rooms (alert, control of the abandonment of the number, security of guests); fire extinguishing skills using available means; Fundamentals of human physiology, characteristics of major medicines from the first aid kit; Characteristics of accidents / injuries and methods (actions) for the provision of first (prefigured) assistance to victims; First aid methods - artificial respiration, chest massage, imposition of the gulling bandage, stopping bleeding; Methods and means of a hidden communication of reliable information on hostage seizures, terrorist threats (laid explosive devices, armament of terrorists, mood and arrangement of terrorists, etc.) relevant special services and hotel security service; Methods of behavior in the conditions of an extreme situation and preventing panic and unconscious actions among guests, the skills of psychological "calmness" of panic and communicating with aggressively tuned people.

2.17. Work with complaints of guests:

    Technique and tactics work with complaints of guests; Meeting procedures and interaction with the relevant hotel services; Accounting and reporting on complaints of guests; Basics of conflictology.

2.18. Basics of Labor Organization, Ergonomics, Labor Protection and Safety:

    technology, principles and norms of ensuring measures for labor protection; sequence of applying special means; types and principles of operation of protection systems; Types of equipment used for protection (including - principles of operation and response standards for security alarm); Procedure for compliance with safety and safety instructions; Principles of operation of audio and video surveillance and control systems.

2.19. The transfer of duty at the end of the shift:

· Procedure and procedure for maintaining records of incomplete work (services);

· Procedure and procedure for maintaining records of special wishes of customer guests;

· Procedure and procedure for conducting records of expected late settlements and / or departures;

· Procedure and procedure for transferring urgent / important messages;

· Techniques for fixing special incidents and problems;

· The procedure for transferring the duty to the end of the shift and bring the workplace in order (checking equipment. Materials, completeness and clearness).

3. The hotel duty officer should know:

3.1. Federal Law of 01.01.01 "On the Fundamentals of Tourist Activities in the Russian Federation"; Resolution of the Ministry of Labor of the Russian Federation dated 01.01.01. No. 8 "On Qualification Requirements (Professional Standards) to the main positions of employees of the tourist industry" (as amended from 01.01.01); Other regulatory legal documents regulating the provision of service of hotel service.

3.2. Standards of office work (classification of documents, procedure for registration, registration, passage, storage, etc.).

3.3. Methods of reporting and monitoring compliance with the rules for the provision of hotel services and service quality standards.

4. Appointment to the post on the post on the floor of the hotel and liberation from office is made by order of the CEO of the hotel on the submission of the head of the service of service of the hotel in the presence of positive recommendations from the leadership of the places of previous work.

5. The hotel duty officer is subject directly to the head of the service service.

6. For the time of lack of duty on the floor of the hotel (business trip, vacation, illness, pr.) Its responsibilities performs a person appointed by the hotel service chief in the prescribed manner from among those who have appropriate training and experience. This person acquires relevant rights and is responsible for the proper execution of duties assigned to it on the basis of an appropriate order published by the hotel's general director in the prescribed manner.

II. Official duties

On duty on the floor of the hotel:

1. Controls:

· Work on cleaning, disinfection, sanitary processing of residential, service and industrial premises;

· Implementation of work on the provision of services to guests (washing, cleaning, small repair of clothing and shoes of guests; sending messages, notification - reminding guests about any plans / events (at their request); automatic lift / wake; challenge hotel specialists in the room; Finding in the room of guests of unauthorized persons; Compliance with the rights of other guests to rest and silence at night, compliance with the norms of purity, order and noise by guests in public areas, as well as at night; the use of equipment and equipment equipment for their intended purpose);

· Washing and maintenance work in accordance with the current sanitary standards of special customer service workers;

· Replenishing the obligations of third partners of the hotel partners to ensure the work of the service service (export and disposal of waste, ensuring detergents, etc.).

2. Duty on the floor directly performs:

· Preparation and organization of maid work;

· Care of a guest (Accounting and meeting the wishes and assignments of guests, information on the possibilities and services sent by the hotel and its partners, prevention of damage (material) and making moral harm when using the equipment and services of the hotel);

· Acceptance number:

A) when departure guest;

B) after cleaning the room - acceptance of bathrooms, cleaning the populated rooms, attacking free rooms;

C) preparation of the number to sleep;

· Room replacement maintenance;

· Organization of washing and cleaning clothes of guests;

· Organization of cleaning of public premises and administrative premises;

· Organization and control of service (cleaning) of telephone sets, computers, TVs, other electrical and electronic objects and equipment equipment;

· Disinsection;

· Organization of spots and non-standard cleaning procedures;

· First aid to guests and other persons, as well as the actions of subordinate personnel and guests in an extreme situation;

· Work with complaints of guest customers;

· Compliance with the rules and norms of labor protection and safety in the workplace (their own and its subordinates);

· Transfer of duty at the end of the shift.

3. Examines complaints and claims of guests (visitors, customers) to the quality of service in the rooms and the quality of cleaning of numbers, it leads to statistical records of complaints and claims, prepares proposals for presenting relevant claims.

4. Prepares reviews, reports on the work done, ensures their presentation by the hotel's leadership.

III. Rights

The hotel duty officer has the right to:

1. Subject to the leadership of the hotel and service services offers to improve the activities of the hotel.

2. Implement cooperation with the heads of all structural divisions of the hotel.

3. Require the replacement of the maid, older maid, "Bell-Boy" (delivery of luggage in the rooms), waiters from the delivery service and service in the rooms in the presence of reasonable claims to the quality of their maintenance from customers and violation of the quality of service standards operating in the hotel .

4. For the equipment and equipment of the workplace in accordance with current standards and improve the equipment, taking into account the specifics of the design and style style, the development of hotel service technology, and sanitation and hygiene requirements.

Floor-duty is entitled to demand from leadership of the hotel and service of the implementation of unscheduled measures for sanitary processing of premises, full or partial replacement of equipment / equipping in cases of non-compliance with their hygiene and sanitation standards, as well as in emergency cases.

5. The onset on the floor has the right to short-term rest during the working day (due to the fact that the working time of the employee of this category goes beyond the usual working time) in a specially designated room (the provision and equipment of which is the responsibility of the employer).

IV. A responsibility

The hotel duty officer is responsible:

1. For improper performance or non-fulfillment of its official duties stipulated by this official instruction - within the limits defined by the current labor legislation of the Russian Federation.

2. For causing material damage - within the limits defined by the current labor and civil law of the Russian Federation.

3. For errors made in the process of work, leading to non-fulfillment of the target targets installed by the leadership - within the variable part of the wage.

4. For causing moral harm to clients - hotel guests who have occurred on the proven fault of service staff - within the amounts established by the court of compensation.

5. For compliance with the requirements of hygiene in the exercise of cleaning of numbers, the storage of products (in minibars of the rooms), for compliance with the requirements of hygiene during the storage and disposal of waste, for compliance with the requirements and norms of labor protection and safety versions in the manner prescribed by law ( Disciplinary, administrative, civil, criminal).

V. Criteria for assessing activities

The criteria for assessing the activity on duty on the floor of the hotel are:

    Achievement of targets for service service. The lack of informed claims from customers - guests / guests of the hotel. The absence of injuries, health damage caused by non-compliance with the safety rules of both the subordinate hotel personnel and among the guests. The lack of informed claims from other structural divisions of the hotel.

Vi. Final provisions

1. This official instruction is drawn up in two copies, one of which is stored in the hotel, the other - an employee.

2. Responsibilities, rights and responsibilities on duty on floor of the hotel can be clarified in accordance with the change in the structure, tasks and functions of the hotel (and the company as a whole).

3. Changes and additions to this Officer's instructions are made by the order of the Director General of the hotel with the familiarization of the employee at least as two calendar months under a personal painting.


Official instructions for the maid, duty on the floor, the cleaners of office and general premises responsible for the premises of general use and administrative premises, a laundry officer, Castellians, of course, will be very different in the content of the "Qualification Requirements" and "Responsibilities" sections. However, the recommended form and main provisions are almost identical.

The work of maids, duty, cleaners can be organized by schedule or assumes an 8-hour working day with two weekends per week.

These employees belong to the category of workers. The workplaces of this group refer to variables. These employees must be provided with equipped workplaces, uniform clothing; Know and implement instructions related to their responsibilities, as well as safety instructions and fire safety.

Work can be organized in individual or brigade forms.

The number of employees is determined according to the ratios of the number. Certain numbers can be enshrined behind the maids, cleaning areas for cleaners.

Some hotels have a removable supervisor position, which monitors the work of the maids to be completely confident that the premises are removed in accordance with the standards. Supervisor's duties also include transferring information on free and busy numbers.

The maid removes, first of all, booked rooms, then the rooms where guests live, and then the released numbers. Information on free and occupied rooms, the maid learns in the reception service and placement, or at the floor on the floor, in hotels abroad - at the informant of the reception and placement service. The informant owns information about busy and free, dirty and clean rooms, about rooms, about rooms with technical faults. An informant log is published daily.

At the beginning of the change, the informant makes printouts for maid and supervisors, which show the rooms and their condition (dirty number or clean, free or busy). Maids from 9.00 to 10.00 bring reports on employment of numbers (see application 3). According to them, the informant makes his morning report, which is drawn up in three copies.

The informant is a report to the technical service, which indicates all the information about the faults in the rooms. They are also developed and draws up schedules for the work of service personnel. At the end of the change, the informant signs and distributes the work for the second shift. After 14.00, supervisors correct the status of numbers. The informant of the second shift makes the control report.

The duty officer on the floor is obeyed by the heads of the floors, and in her lack of the administrator. The duty officer on the floor includes: ensuring the implementation of the order of residence on the floors, the rules of the domestic labor regulations of the floor personnel, receiving the number of citizens in line with the administrator documentation, keeping a list of living on floors (chess), check-out from the update to take place from the hotel . When the number is released (place), make permission and take the administrator, preventing downtime (places). She is obliged to control the work of maids, cleaners on the quality sanitary maintenance of rooms and premises on the floor, as well as the condition of equipment, soft and hard equipment in the rooms and on the floor.

It also should be monitored for the safety of linen, carpet products, equipment on this floor, and in the event of damage to the property - to recover a fee with persons guilty of this in a timely manner. It makes up an act of forgotten things in the rooms and reserves them to keep the head, is responsible for storing service keys from numbers and other floors.

It provides additional services on the floor, make up payment and pays money on the report on the administrator's cash register. The duty officer leads all technical faults on the floor in the rooms and monitors their elimination.

She is also obliged to know the location of electrubulabalists, fire alarms, fire cranes and fire extinguishers, shut-off reinforcement, plumbing devices, be able to use them if necessary. The duty officer should know the phone numbers, emergency services, fire protection, must comply with the rules of etiquette, be polite and attentive. Must know a foreign language. In addition, it bears material responsibility in the manner prescribed by law.